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1. An automobile is a individual purchase. You have the right to shop in PEACE for an automobile which meets your personal needs and receive all the information and assistance you need without obligation. 2. You have the right not to be hassled by pushy salespeople with high pressure tactics. 3. You have the right to immediately learn the up-front, bottom-line price for the car of your selection, not the insult and frustration of a price haggling process with salespeople and/or sales managers. 4. You have the right not to be insulted by getting the first price/best price right up front without messy negotiations. 5. You have the right to challenge misleading and unethical advertising to your benefit.
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6. You have the right to be free from sales tactics designed to increase dealer profit like adding useless or superfluous warranties which are covered by existing factory warranties. 7. You have the right to up-front fair trade-in pricing for your used automobile. 8. You have the right to a dependable vehicle (with a warranty) that has had ALL needed repairs made before the vehicle is offered for sale. 9. A automobile purchase establishes a long term relationship between yourself and the dealership. You have the right to a good relationship, not a bad one. 10. You have the right to walk away from any automobile dealership which does not guarantee you the rights listed above!
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